Support

If Adastra understands one thing above all else in serving the national network of Operational Hubs, it is the need for reactive and professional technical support.

The hub operations comprising Adastra’s customer base are providing sharp-end urgent care services to over 95% of the UK population. These services are complex, functional for at least 130 hours a week, and often very busy. They will occasionally handle encounters where the patient’s life is threatened. Their dependency, and the patient’s, on slick and effective IT support is crucial.

Adastra has never hesitated to invest in its support resources. It is proud of a support infrastructure built around a 27-strong 24/365 User Support Centre. We also have dedicated hardware, networking and software specialist teams available round-the-clock, and a regionally dispersed network of support engineers.

Adastra version 3 is a complex and sophisticated product. There is accordingly a very thorough process of internal training and validation before each new release is made available to customers, and the USC teams are central to that process. They have to know what they are talking about in a 3am support episode, and if they do get stuck there is always an expert in Adastra on hand to turn to at any time of night and day.