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Support

   
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Regionally-based Engineers
Where an on-site presence is required, our regionally-based engineers are never more than a few hours away and usually much closer. Teams are currently established in Belfast, Glasgow, Leeds, Stoke on Trent and Bristol. London and the South-East are supported out of Adastra’s main office in Kent. Our Dutch customers are supported by our partner company E-Novation Lifeline, based in Rotterdam.

With regionally-dispersed support spares (including complete systems) hardware problems are resolved with minimum disruption to our customers' services.


Regional Account Managers

Adastra's support extends to beyond just being available when there is a problem. Often our customers ask for help in extending their services or implementing other changes, which is where our dedicated team of Regional Account Managers steps in.


An essential bridge between Adastra and its customers, the Regional Account Managers are available to help at all levels - from service planning and expansion to briefing on our latest developments. Their broad range of skills enables them to help customers get the most from their systems and provide invaluable customer feedback to the Company, ensuring our customers have a "champion" within Adastra.

Making The Right Choice

Our customers recognise the key importance of selecting an IT provider fully resourced and committed to long-term product development and support, and with the presence and breadth of vision to justify its position as comprehensively the market leader in its field. We do not take that responsibility lightly.


Adastra will not compromise in its support of mission critical services, or their clinicians and staff, or their patients. The service ethic is at the heart of the Company, and always has been. IT Companies will make extravagant statements about their support standards. But actions speak louder than words.

   
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