Version 3 Case Management

The entry or assimilation of information on a new patient encounter is often complex, shaped variously by service type, originating agency, urgency, location, and available resources. The demand for urgent and unscheduled care is, by its very nature, unpredictable. Provider services must therefore be flexible, and quick on their feet. So too must their systems.

Over its many years of providing to urgent care services, Adastra has recorded around 50 million patient encounters. We know that at the initial case-entry point, the system must be intuitive, logical, and fast. Rapid and accurate acceptance of data promotes service efficiency. It also minimises the amount of lead-time before a new case can be referred for definitive clinical assessment. Thus it supports the most responsive standard of patient care.

The ease of initial case entry is then reflected in intuitive processes for the distribution of patient “traffic” across multiple points of care. These features distribute and/or screen cases so that although a busy wide area service may be handling hundreds of patient encounters at any one time, a particular clinician will only see on his screen those which are appropriate to his specialism and his location. It is a highly effective streaming and load distribution tool.

It is this balance between versatility and ease of use which makes Adastra so appreciated by its users. Effective use of the software means that operator intervention is minimal, and so therefore is administrative time and cost. Staff are able to concentrate on the patient and not the system.