Training Services

Initial Training and Configuration

For new installations, customers will be guided by Adastra’s Project Management team in scheduling training and preparing the necessary information for the database to be primed.

Our trainers will then engage, initially at supervisory level, to help local service management to appreciate the options available and decide on initial configuration of the system.

As implementation approaches, Adastra will then lead a staff and clinician training programme devised in liaison with the customer management team. It is very important to this process that customers appoint their own “champions” at both operational and clinical level to develop a concentrated understanding of system capability. This way it is much easier for customer services to sustain cascade training either side of go-live, and to understand how to get the best from the software as new releases come along and as the service itself develops into new areas of activity.

Improver Training

Adastra runs periodical training courses at its Ashford base. Amongst topics covered are reporting (at two levels) and train-the-trainer. Further courses are being considered in step with the final stages of version 3 evolution.

The training team will also offer purpose-defined courses at Ashford for customers wishing to focus specifically on the development of their own operation.

Management Audit

Not an audit as such, but we attach this label to a service which the training team provides to help customers appreciate whether they are making best use of the Adastra system. It provides for an occasional visit by one of the experienced members of the training team, who will sit-in on an operational session and then convene next day with customer management to discuss any apparent weaknesses or gaps which better use of the software would remedy.

These exercises also help us to propagate ideas about best practice drawn from initiatives at other customer sites, and can provide the customer with expert help on matters of system security and husbandry which might otherwise require the employment of an IT professional.